FAQ – Frequently Asked Questions
Shipping & Customs
How much does shipping cost? +
Shipping within the USA is free for you.
Do I have to pay customs duties? +
No. Since we ship directly from our Illinois location, US customers do not incur any customs duties or international import taxes.
Payment & Security
Which payment methods are accepted? +
We accept the following secure payment methods: Klarna, PayPal, Visa, Mastercard, American Express (Amex), Apple Pay, and Shop Pay.
Is my payment secure? +
Yes. All transactions are processed via SSL-encrypted connections. We never have access to your full credit card or account details.
Returns
How long can I return items? +
You can return your order within 30 days of receipt. Please contact us for the return address at info@lulus-secrets.com.